If you can’t pay on time
If you can’t pay your tax debt on time, contact us immediately. We’ll work with you to solve the problem, often by making a payment arrangement.
If your debt is less than $25,000, we recommend you phone the ATO’s automated self-help service on 13 28 65 and apply to make a late payment or pay the debt by instalments over a specified period. This service operates 24 hours a day, seven days a week.
Before phoning the self-help service, you might like to use the online payment arrangement calculator to work out a payment arrangement that meets your circumstances. You can also use it to determine how quickly you can pay off a tax debt, taking into account the interest you will be charged.
Find out more
o Payment arrangement calculator
o How to pay a tax debt using our automated self-help service.
o If your debt is less then $50,000 you can use our online services for individuals
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Alternatively, you can speak to one of our support staff on 13 11 42 to discuss your circumstances. When you speak to us about payment of your outstanding tax debt, we are committed to:
o understanding your situation and individual circumstances
o being fair and equitable in the application of the law and our processes and policy
o considering your case on its merits and assisting you to move on
o assisting you where possible if you are attempting to engage with us and do the right thing.
If paying your tax debt will cause you serious financial hardship – for example, if paying the debt will mean you won’t be able to provide food and accommodation for you or your family – you may be able to apply for arelease from your tax debt.
Find out more
Difficulty in paying your tax debt (individual clients).
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We use strong measures, such as garnishee action, for taxpayers who make a payment arrangement with us but don’t keep to it, or ignore their payment obligations. In some cases, we may take action in the courts to make sure the correct tax is paid. This ensures a level playing field and fairness for all taxpayers.
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