10 tips to tame the office whinger
If you’ve accidentally hired a habitual whinger, or one of your employees morphs into a grumbler, take heed of these 10 tips:
1. What are your unspoken ground rules?
A person will only become a whinger at work is if it’s accepted and encouraged. In high-performing teams, constant bellyaching simply isn’t tolerated.
2. Give your staff purpose
As a business owner you must ask what sort of shape your team is in to deliver on what you want to do.
3. Listen to what people are talking about
If staff never go any deeper than talking about the footy or the weather, and you don’t take much of an interest either, it’s going to be hard to raise difficult issues when needed.
4. Build a good culture
5. Don’t “feed” the whinger
Often the whinge is what gets them the attention they are looking for and they feed off that.
6. Pick your moment
It pays to find the right time to keep your staff accountable.
7. Respond quickly
While the habitual whinger is sometimes beyond help, the average employee who starts to make a habit of it should be dealt with immediately.
8. Leave some room for venting
Airing grievances can still be a healthy thing, in small doses.
9. Get your staff involved
If anyone starts going over the top, they are pulled up on their behaviour.
10. Think of the risks if you don’t do anything
If business owners fail to deal with their habitual whinger, there’s a chance that person will not only slow the business down, but scare off the staff they actually want to keep.
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