Hospitality Business

Hospitality Business

TOP 15 TIPS TO GROW YOUR HOSPITALITY BUSINESS

Hospitality Business

If you are looking to grow your hospitality business, there are a few golden rues to live by. We’ve summarized them into the 20 short and sweet ways to ensure your hospitality business is here for the long haul.

  1. Smile – it’s pretty simple yet so often overlooked.
  2. Listen – to your customers and what they need.
  3. Listen more – it’s so important we gave it two points.
  4. The customer is always right – even if they aren’t.
  5. Upsell – you and your staff are your best advocates – don’t be afraid to encourage the upsell – just don’t force it down their throats.
  6. Be friendly – even if you’re having a bad day, plaster on the good vibes.
  7. Learn customers’ names – know your regulars to keep them regulars.
  8. Encourage loyalty – encourage your customers to return or by again.
  9. Reward loyalty – and when they do return, reward them! An extra coffee stamp, a locals’ discount….
  10. Make your premises your castle – first impressions count so make it a good one.
  11. Don’t skimp – be true to your offerings and don’t undercut your customers – they will notice!
  12. Remain true – keep to your word and what your company believes in – whether it be sourcing sustainable products or local produce – stick with it.
  13. Keep good staff – be a company that your employees are proud to work for.
  14. Reward good staff – praise staff for a job well done. People love to feel valued – so appreciate your staff and see them stick around for a lot longer.
  15. Love what you do – and your customers will see it.

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